Shipping policy

Order Processing
All orders are processed within 1 to 3 business days, excluding weekends and holidays, after receiving your order confirmation email. You will receive a further notification when your order has shipped.

Shipping Rates and Delivery Times

UK: Standard Tracked: £3.95. Free shipping on all orders over £50. Estimated delivery: 2 to 3 working days from dispatch.

Europe: Tracked Delivery: £14.95. Estimated delivery: 5 to 8 business days.

Rest of the World: Tracked Delivery: £18. Estimated delivery: 10 to 15 business days.

Please note that delivery times are estimates only and may vary due to external factors such as carrier delays or customs processing.

Order Tracking
Once your order has shipped, you will receive an email with a tracking number and a link to follow your package. All orders are sent on a tracked service so you can follow your delivery every step of the way.

Customs and Import Taxes

For orders shipping to the European Union, all customs duties and handling fees are covered by Gigi's Agora.

For orders shipping to the Rest of the World (including Norway, USA, Australia and other non-EU countries), buyers are responsible for any customs and import taxes that may apply in their country. We are not responsible for delays caused by customs processing.

Delivery Queries
If your tracking shows your order as delivered but it hasn't arrived, please check with neighbours and your local sorting office in the first instance, as parcels are sometimes left nearby or held locally. If you still can't locate your parcel, contact us at gigi@gigisagora.com within 7 days of the delivery date and we will investigate and put things right.

Incorrect Address
Please ensure your delivery address is correct at the time of placing your order. If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the cost of reshipment.

Questions
If you have any questions about your order or delivery please contact us at gigi@gigisagora.com and we will be happy to help.